Effective Date: 24/04/2025

1. Introduction

Welcome to the privacy policy of Repair Connect Ltd. We respect your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, store, and share your information when you interact with our website or services. We believe in transparency, and this policy aims to explain:

What personal data we collect about you How and why we use it Your rights and how you can exercise them.

2. Who We Are

Repair Connect Ltd (“Repair Connect”, “we”, “us”, “our”) is the data controller responsible for your personal data. If you have any questions about this policy or your data, you can contact us via:

📧 Email: [email protected].uk🌐 Website: www.repairconnect.co.uk📞Phone: 07367 016253

You also have the right to contact the Information Commissioner’s Office (ICO) if you are unhappy with our handling of your personal data, but we’d appreciate the opportunity to address your concerns first.

3. The Data We Collect

We collect, use, and store different types of personal data depending on how you interact with us:

Contact Data – Name, email address, phone number, addressTransaction Data – Details of services you book through usTechnical Data – IP address, browser type, device type, cookies, location dataUsage Data – How you use our website, including page visits and interaction timesMarketing Preferences – Your preferences for receiving communications from us

We may also collect Aggregated Data (such as usage statistics), which doesn’t identify you directly. If it could identify you indirectly, we treat it as personal data.We do not knowingly collect special category data (such as health, race, or religion), nor do we collect data from or about children.

4. How We Collect Your Data

We may collect your personal data from:

Forms you fill out on our website communications via phone, email, or social media transactions or bookings made through our platform Cookies and similar technologies when you browse our site third-party service providers who help us operate our platform

5. How We Use Your Personal Data

We use your personal data to:

PurposeData UsedLegal BasisRegister you as a customerContactContractProvide services and bookingsContact, TransactionContract / Legitimate InterestProcess paymentsContact, TransactionContractManage our relationship with youContact, UsageContract / Legal ObligationSend service updates or supportContactLegitimate InterestImprove our websiteTechnical, UsageLegitimate InterestSend marketing communicationsContact, Marketing PreferencesConsent / Legitimate Interest

6. Marketing & Communications

You’ll only receive marketing from us if you have:

Given your consent, orPreviously engaged with us and not opted out

You can opt out at any time by clicking “unsubscribe” or contacting us directly. We do not share your data with third parties for their marketing unless you give us explicit consent.

7. Sharing Your Data

We may share your data with:

Repairers – To fulfil your booking and communicate with your service Providers – For payments, hosting, analytics, etc. Legal Authorities – Where legally requiredBusiness Transfers – If we sell or merge the company

All third parties are required to handle your data securely and in line with legal obligations.

8. Cookies

We use cookies to improve your experience and gather analytics. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

9. Data Security

We apply appropriate security measures to prevent your data from being accidentally lost, accessed, altered, or disclosed without authorisation. Access to your data is restricted to only those who need it for business purposes.

10. Data Retention

We only retain your data for as long as necessary for:

Fulfilling our contractual and legal obligations Resolving disputes Supporting our operations

We may retain anonymised data for research or analysis indefinitely.

11. International Data Transfers

Currently, we do not transfer your data outside the UK or EEA. If this changes, we will ensure your data is protected with appropriate safeguards.

12. Your Rights

You have the following rights:

Access – Request the data we hold about you Correction – Ask us to correct inaccurate data Deletion – Ask us to erase your data (in some cases)Restrict Processing – Temporarily stop data useObject – Object to data use based on legitimate interest Portability – Request a copy of your data in a structured format Withdraw Consent – Where applicable

To exercise your rights, email us at [email protected].

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website, and we will notify you of any material changes.

14. Third-Party Links

Our website may link to other websites. We are not responsible for their content or privacy practices. Always review the privacy policies of any third-party sites you visit.